Introduction

At PT Awan Digital Mandiri, we are committed to delivering top-tier digital services for website and application development. This Refund Policy outlines the circumstances under which refunds may be issued. By placing an order with us through www.awandigitalmandiri.com, you agree to the terms outlined below.

Eligibility for Refund

1. Failure to Meet Agreed Specifications
   If the final product delivered does not meet the agreed-upon specifications or expectations set during the project initiation, a refund request may be considered. Clients should submit supporting documents, including project contracts or requirements, to validate the claim.

2. Project Delays
   In the event that PT Awan Digital Mandiri fails to complete the project by the agreed deadline without prior notice or a valid reason, clients are entitled to request a refund, either partial or full, based on the delay.

3. Cancellation Before Project Starts
   Should the client decide to cancel the project before work commences, a full refund will be processed, subject to a deduction for any administrative costs incurred or services already started.

4. Errors Not Corrected in the Revision Period
   In cases where significant technical or design errors are discovered and cannot be corrected within the allowed 14-business-day revision period, the client may request a refund for the unresolved issues.

Non-Refundable Conditions

1. Completed Projects
   No refunds will be issued once the project has been completed and accepted by the client, unless a technical issue attributable to our team can be verified.

2. Changes Outside Original Scope
   Any changes requested by the client that are beyond the original project scope or agreement are not eligible for a refund.

3. Violations of Terms of Service
   Refunds will not be issued in situations where the client violates the terms of service, provides incorrect information, or fails to follow agreed-upon procedures.

4. Maintenance Service Fees
   Payments made for maintenance services already performed are non-refundable.

Refund Request Process

1. Initiate Refund Request
To request a refund, clients must contact our customer support via email at [Insert Contact Email] or through the contact page on our website. Please provide the following:

o Full name and contact details.
o Order number and date.
o A detailed description of the issue leading to the refund request.
o Supporting documentation (e.g., signed contract, project deliverables).

2. Review Process
   We will assess the refund request within 7 business days. Additional information may be requested to support the process.

3. Refund Approval and Processing
   Upon approval, the refund will be issued through the original payment method within 14 business days.

4. Return of Digital Assets
   Before finalizing the refund, clients may be required to return any digital files or assets related to the project.

Timeframe for Refund Requests

Refund requests must be made within 14 business days after receiving the final deliverables. Requests received after this period will not be eligible for consideration.

Additional Terms

1. Partial Refunds
   In certain circumstances, a partial refund may be offered, depending on the completion stage of the project at the time of cancellation.

2. Administrative Costs
   A refund may be subject to a 10-20% administrative fee, depending on the project's progress and any costs incurred up to the point of cancellation.

3. Internal Issue Resolution
   We prioritize resolving issues through revisions or other solutions before proceeding with refunds.

Dispute Resolution

PT Awan Digital Mandiri reserves the right to determine refund eligibility. In case of disputes, these matters may be settled via mediation or arbitration in compliance with applicable regulations.

Contact Information

For any questions or further assistance regarding this Refund Policy, please reach out to us at:

Email    : info.awandigitalmandiri@gmail.com
Website : www.awandigitalmandiri.com
Address : Wisma Intan Wijaya 7th floor Unit 8 Jalan Arjuna Selatan No.75, Desa/Kelurahan Kebon Jeruk, Kec. Kebon Jeruk, Kota Adm. Jakarta Barat, Provinsi DKI Jakarta,11530